At iosbet, we understand how important your privacy is. Your personal data is not just a number in our system – it is the trust you place in us. This Privacy Policy clearly explains how iosbet collects, uses, stores, and protects your information as a member of our platform.
Here is how iosbet ensures your privacy and personal data remain protected at every level
This Privacy Policy explains how iosbet ("we", "the platform") collects, uses, discloses, and protects your personal data when you use the iosbet website and services. We take our responsibility to protect the privacy of every member in Malaysia seriously.
This policy is developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). As a platform serving Malaysian users, iosbet is committed to ensuring all data handling practices comply with the legal requirements established in our country.
When you register an iosbet account, make a deposit via Touch 'n Go eWallet, DuitNow or FPX, or simply browse our platform, you consent to iosbet processing your data as described in this document.
Iosbet collects various types of personal data for specific purposes. The following are the categories of data we collect:
| Data Category | Type of Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, MyKad/Passport number, date of birth | Registration / KYC |
| Contact Information | Malaysian phone number, email address, residential address | Registration |
| Financial Data | Deposit/withdrawal history, payment methods (TNG, DuitNow, GrabPay) | Transactions |
| Gaming Data | Betting history, games played, account balance | Platform Activity |
| Technical Data | IP address, device type, web browser, cookie data | Automatic |
| Communication Data | Live chat conversation records, customer support emails | Interactions |
Iosbet uses your personal data solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:
Iosbet does not sell or trade your personal data. However, in certain limited circumstances, iosbet may need to share your information with the following parties:
Iosbet implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
That said, no security system is completely foolproof. You also play an important role in protecting your iosbet account by using a strong, unique password and never sharing your login credentials with anyone.
The iosbet platform uses cookies and similar tracking technologies to enhance your experience. The following types of cookies are used:
You can manage your cookie settings through your web browser settings. Disabling certain cookies may affect the functionality of some areas of the iosbet platform.
Under Malaysia's Personal Data Protection Act 2010 and iosbet's own policies, you have the following rights with regard to your personal data:
To exercise any of the rights above, please contact the iosbet privacy team by email at privacy@iosbet.ws or via live chat on the platform. We will respond to your request within 14 working days.
Iosbet does not retain your personal data for longer than necessary. The following are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you.
The iosbet platform is exclusively for individuals aged 18 and above. iosbet does not knowingly collect personal data from individuals under the age of 18.
If iosbet determines that we have collected personal data from an individual under the age of 18 without proper parental or guardian consent verification, we will take immediate steps to delete that information and close the relevant account.
Iosbet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. When we make material changes, we will notify you via:
We encourage you to review this Privacy Policy page periodically. Your continued use of the iosbet platform after any changes take effect will be considered your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by iosbet, please contact us:
The iosbet privacy team will endeavour to respond to all enquiries within 14 working days. For more complex complaints involving data access or deletion rights, the full process may take up to 30 working days.
If you are not satisfied with iosbet's response to your privacy concerns, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Department.
We understand that data security is a serious concern. That is why iosbet invests in the highest standard of data protection for every one of our Malaysian members. Register now and enjoy a betting platform that is safe, fair, and respects your privacy.